Every jewelry buyer whether they’re sourcing for a boutique, an e-commerce store, or a large chain wants clarity, consistency, and confidence when making a purchase. Over the years, we’ve noticed that the same key questions often come up during early conversations. Being prepared with thoughtful, transparent answers doesn’t just close the sale it builds trust and sets a professional tone from day one.How long does it take for a nose piercing to close
Here are the top 10 questions jewelry buyers ask and how we answer them in a way that supports long-term partnership.
Top 10 Questions Jewelry Buyers Ask (and How We Answer Them)
1. What’s your minimum order quantity (MOQ)?
Our Answer:
We offer a low MOQ of 5 pieces per design for made-to-order collections, with a minimum total order value starting at $2,000. For ready-stock items, you can start at $1,000. This flexibility helps you test our designs without overcommitting and gives you the ability to explore market preferences before investing in larger quantities. Many of our newer clients start with our curated ready-stock selection and then transition into custom MTO (made-to-order) projects as they grow.
2. Can I customize designs or create a private label?
Our Answer:
Absolutely. We offer full OEM/ODM services. You can modify existing pieces (e.g., stone type, size, finish) or send us your own designs for custom production. We also provide logo stamping, exclusive design protection, and custom packaging for private label clients. Whether you’re creating a signature capsule line or developing a seasonal drop, our design and production teams collaborate closely with you to bring your concept to life.
3. How long does production take?
Our Answer:
For made-to-order pieces, production typically takes 30–45 days depending on volume and design complexity. Ready-stock orders can ship within 3–7 business days. We work with a robust planning system that enables consistent lead time accuracy, even during peak seasons. For urgent orders, rush production may be available on select designs for an additional fee.
4. What materials do you use?
Our Answer:
We specialize in 925 sterling silver and marcasite, often combined with natural gemstones such as onyx, garnet, moonstone, and topaz. All materials are ethically sourced, and we offer plating options like rhodium and gold vermeil. Our silver content is certified to meet international purity standards, and all pieces undergo anti-tarnish treatment. For brands with a specific vision, we also provide design recommendations that match your chosen stones or finishes.
5. Do you offer sustainable or ethical options?
Our Answer:
Yes. Our production partners adhere to fair labor practices, and we prioritize using recycled silver whenever possible. We also provide traceability documentation for responsible sourcing upon request. Many of our clients are building sustainability-conscious brands, and we support them by offering packaging made from FSC-certified paper, zero-waste production models, and transparent supplier vetting.
6. Can I see samples before placing a full order?
Our Answer:
Of course. We encourage buyers to order samples to assess quality, design, and fit. Samples can be ordered at regular wholesale prices with lower quantity requirements. Most samples are shipped within 5–10 business days, depending on availability. We recommend ordering samples across a few styles and categories so you can compare finishes, sizes, and details more easily.
7. What are your payment terms?
Our Answer:
For first-time orders, we typically require full payment upfront. For returning clients or large-volume orders, we offer flexible terms such as 50% deposit and 50% before shipment. We accept bank transfers, PayPal, and Wise, and provide official invoices with clear line-by-line breakdowns. Our finance team is also available to assist with documentation if needed for customs or auditing.
8. Do you provide certificates or quality guarantees?
Our Answer:
Yes. All orders are inspected under strict quality control. While we don’t issue gemstone certificates for every piece, we can provide product specifications and silver content certification. Quality assurance is guaranteed. For private-label clients or collections involving semi-precious stones, we can include product cards, metal tags, or authenticity inserts to enhance perceived value.
9. What’s your return or damage policy?
Our Answer:
In the rare case of manufacturing defects or transit damage, we offer replacements or credit toward future orders. Returns must be reported within 7 days of receipt with photo evidence. For international shipments, we ensure products are packed in secure, layered packaging to reduce risk of breakage, and we insure shipments over a certain value threshold upon request.
10. How can I browse your catalog or get a quote?
Our Answer:
You can browse our digital catalog on our website or request a PDF version via email. Just let us know which styles or categories you’re interested in, and we’ll prepare a tailored quote with lead times, MOQs, and shipping details. For larger buyers, we also offer downloadable Excel order forms and product spec sheets, which streamline your internal buying process.
Answering buyer questions with confidence, clarity, and flexibility goes a long way in building lasting business relationships. Whether you’re working with first-time resellers or seasoned importers, providing quick and comprehensive responses sets you apart in a competitive market.
We believe that transparency is the foundation of successful wholesale partnerships. When buyers feel heard and supported, they become not just customers but collaborators in growth.
The more we listen and answer thoughtfully the stronger our partnerships become. And in the world of B2B jewelry, strong partnerships are everything.